Returns Policy

Online Returns Via Courier or In-Store

Yarntons is committed to providing quality products to our customers. If you are not completely satisfied with your purchase from the Yarntons website, you may return it for any reason within 14 days following delivery.

NO RETURNS on "SALE” and discounted goods, please choose carefully.

Returned products must be unwashed and unworn with all tags attached and be accompanied by the original invoice or order confirmation email. For hygiene reasons we will not offer refunds on underwear and swimwear.

Products may be returned straight to our stores in Birkenhead or Devonport or by Tracked Courier as follows:

Attn: Webstore Returns

Yarntons

18 Mokoia Road

Birkenhead

Auckland 0626

Products returned by courier are your responsibility until they reach us, so please take the time to package these securely. Using a tracked delivery service is also recommended.

You will receive a full refund of the price you paid for a returned product. However, unless the product is faulty or not as ordered, the delivery charges and costs of returning the product will not be refunded. Refunds will be in the same form as your original payment.

If you return a product by courier, we will email you when we receive it. We will process any refund due as soon as possible and within seven days of our receipt of the product.

If payment was made via Zip, Zip will refund you directly through their platform and your Zip payment schedule will be adjusted or cancelled to reflect the refund amount.

If a product is faulty (including underwear or swimwear) we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.