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FAQ
FAQ
How do I know if an item will fit me?
Please refer to our size-guide below. Please keep in mind that fit will vary between brands. For example, Orientique uses organic cotton for their fabric, which may cause shrinkage between wash.
How can I track my order?
Once your order is dispatched, you will receive a shipping notification with a tracking number for your order.
What is your return and exchange policy?
Yarntons is committed to providing quality products to our customers. If you are not completely satisfied with your purchase from the Yarntons website, you may return it for any reason within 14 days following delivery. NO RETURNS on "SALE” and discounted goods, please choose carefully. Returned products must be unwashed and unworn with all tags attached and be accompanied by the original invoice or order confirmation email. For hygiene reasons we will not offer refunds on underwear and swimwear.
Products returned by courier are your responsibility until they reach us, so please take the time to package these securely. Using a tracked delivery service is also recommended. You will receive a full refund of the price you paid for a returned product. However, unless the product is faulty or not as ordered, the delivery charges and costs of returning the product will not be refunded. Refunds will be in the same form as your original payment. If you return a product by courier, we will email you when we receive it. We will process any refund due as soon as possible and within seven days of our receipt of the product. If payment was made via Zip, they will refund you directly through their platform and your Zip payment schedule will be adjusted or canceled to reflect the refund amount.
If a product is faulty (including underwear or swimwear) we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
Why can’t I purchase any R.M. Williams online?
Due to R.M. Williams’ new policy, we are unable to do any sales on our website. However, you can still order any R.M. Williams boots, garment or accessories through the phone, email or in-store. To contact us, go here.
How do I know what R.M. Williams boots are good for me?
You can find the perfect size by going here . Once you have the right size, contact us via phone call or email to secure a pair of R.M. Williams boots. You can also visit our Birkenhead and Devenport store, where we can help you find the perfect pair.
Do you provide Schoolwear?
We provide uniforms in-store and online for the following schools: Belmont Intermediate, Chelsea Primary School, Birkdale Intermediate, Northcote College , Rosmini College andSaint Mary’s School. We also offer school footwear , such as Birkenstock Milanos, Mckinlays and Roman Sandals.
How can I pay for my order?
We offer Afterpay, Zip, Laybuy, Visa/Mastercard. You may also contact us if you’d like to pay over the phone or do a bank transfer.
How can I purchase a gift-card?
Gift cards available, Minimum value $20. Gift cards are valid for 1 year from date of purchase. Shop here .
How do I take care of my items?
It is recommended to handwash items to ensure longevity. Certain labels such as Orientique or Kingston Grange use fabrics such as organic cotton or bamboo, which will cause shrinkage if not washed properly. It is recommended to use cold water and handwash them, and letting them airdry. Knitwear that contains merino wool or possum merino should also be treated delicately to prevent any damage.
Out of Stock items?
Certain items like Birkenstock, Vassalli or Espalanade tend to sell out quickly. However, if there is a certain item you want, feel free to contact us as we can see if we can get the product in your size in.