Shipping policy
Shipping and Payments
Shipping to New Zealand.
We charge a delivery fee of $8.00 for all orders under $150. The delivery fee covers packaging, shipping and insurance.
For all orders $150 and over, your shipping is FREE of charge.
Your packages are signature required. If you have a delivery instruction, once you receive your tracking number, click on the link and add it there.
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We aim to dispatch your order within 1-2 days (Monday to Friday only, excluding public holidays). If we are unexpectedly out of stock, we will contact you immediately during our operating hours to discuss how you would like to proceed with your order.
Your Item should be delivered overnight within the North Island and 48hrs to the South Island. Please note that we cannot guarantee delivery times, but these are normally 1-3 working days from dispatch.
We use an overnight service via CourierPost. Our couriers have a traceable service. If a signature is received from the address, then it is evidence of delivery and fulfilment of your order. If you have a rural address, a signature is not required for delivery. Please allow an extra day for your order.
Once dispatched, you will receive a shipping notification with a tracking number for your order.
If an order is placed during public holidays or periods where we are closed (as per our hours in ‘contact us’), that order will be dispatched on the day we reopen for business.
If your order hasn’t arrived after 5 days; please refer to your shipping notification email to track your order or contact us so we can trace it for you.
Shipping to Australia
For an order with a volume metric up to 3kg, we charge a flat rate fee of $35 to Australia.
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer.
Payments
We accept Visa / Mastercard / UnionPay / Account2Account / Afterpay
All prices in the website are in $NZD and include GST
We use Payment Express for payments, no credit card details are stored on our data system
All transactions are processed in $NZD