Refund policy

Returns Policy

Online Returns Via Courier or In-Store

If you are not completely satisfied with your purchase from the Yarntons website, you may return it for any reason within 14 days. Sale items can be returned within 7 days.

NOTE: Returned items must be unwashed and unworn with all tags attached and be accompanied by the original invoice or order confirmation email. For hygiene reasons we will not offer refunds on underwear and swimwear.

Products may be returned straight to our stores in Birkenhead or Devonport or by Tracked Courier as follows:

Attn: Webstore Returns

Yarntons

18 Mokoia Road

Birkenhead

Auckland 0626

Products returned by courier are your responsibility until they reach us, so please take the time to package these securely. Using a tracked delivery service is also recommended.

You will receive a full refund of the price you paid for a returned items. However, unless the item is faulty or not as ordered, the delivery charges and costs of returning the product will not be refunded.

If you return an item by courier, we will email you when we receive it. We will process any refund due as soon as possible and within seven days of our receipt of the product.

If payment was made via Afterpay, they will refund you directly through their platform and your payment schedule will be adjusted or cancelled to reflect the refund amount.

If a product is faulty (including underwear or swimwear) we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.